Our Policies & Procedures

One of Northeast Charter & Tour’s attractive and well-kept charter buses.

Cancellation
Charters cancelled within two weeks of the departure date are non-refundable. All signed contracts must include payment. If paying by check, please include the charter number on your check. Final payment received after the agreed date is subject to cancellation.

Airport transportation
Airport transportation customers are granted a one-hour grace wait time in the contract. Each additional hour will be billed at the appropriate vehicle rate. Charter clients are required to sign and send back a copy of the invoice.  The coach is not confirmed until the deposit is received. Deposits received after the agreed dates are subject to cancellation.

Price Quotes
Our quotes are based on the detailed contract we provide and are subject to change in accordance with your actual itinerary. Northeast Charter & Tour reserves its right to lease equipment from other companies in order to fulfill this agreement. The cost of transportation does not include a gratuity for your driver or tour guide.

Fuel cost
Price quotes are based on the cost of fuel at the time of book and may be subject to change.

Lost items
We are not liable for items left on the vehicle, VCR/DVD players or loss of time due to mechanical failure or inclement weather. We cannot guarantee the assignment of requested drivers or vehicles. A signed contract and deposit will confirm your reservation and acknowledge your acceptance of this agreement.

Smoking
Smoking is prohibited at all times on our vehicles.


What's New

UMA Award
Northeast Receives United Motorcoach Association
Green Highway Award
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