Phone: (207) 784-3159 or 888-593-6328 — USDOT# 787669 — ICC-MC #352646

 

Charter Dispatch Coordinator

up to $70,000 a year plus industry leading benefits

Northeast Charter & Tour (NECT) is Maine’s leading provider of group transportation services. Based in Lewiston, with satellite locations in Lincolnville, Winthrop and Auburn, NECT offers customers a diversified fleet of charter equipment, including full and mid-sized motorcoaches, Mercedes sprinter vans, trollies, and activity buses. Additionally, NECT operates a 25-unit school bus fleet serving the needs of school districts in Maine.

Northeast Charter & Tour was named a 2019 and 2020 “Best Places to Work” in Maine. The company leadership is committed to being the place where people love to work. They have created a culture of excellence, reflected in their staff, equipment, safety record, and customer experience. The company is consistently a national leader and won awards for pioneering efforts, including its commitment to the environment as a United Motorcoach Association “Green Award” recipient.

Northeast Charter and Tour was established in 1999 with one vehicle and has become one of the most successful companies in the Northeast. If you are a self-driven, leadership, and growth-oriented person looking for a place to work with room to grow, this is the place for you.

Charter Dispatch Coordinator

As a Dispatch Coordinator, you will be responsible for the daily operations of the dispatch department. The successful candidate monitors and coordinates bus schedules, driver personnel, and equipment assignment and ensures all needs of customers are met. The Dispatch Coordinator is a team player with strong leadership skills and can work in a fast-paced environment.

Operations Manager Essential Duties and Responsibilities

  • Accurately utilizes drivers and equipment to ensure travelers’ preferences are satisfied
  • Ensure quality of service, driver, and vehicle availability
  • Monitor drivers to ensure preparedness (uniforms, keys, maps, itineraries, rest, wellness, etc.)
  • Review charter details for accuracy
  • Respond to phone calls and emails promptly
  • Monitor and organize time off schedules for drivers
  • Promote driver safety and safe workplace performance
  • Ensure compliance with regulatory policies for bus operators
  • Evaluate driver performance
  • Provide reporting and analysis for accurate charter planning
  • Report accidents immediately to the Safety Manager.
  • Report motorcoach issues as soon as possible to the Maintenance Supervisor.
  • Keep correct records, monitor driver hours of service and equipment availability.
  • Assist the safety department with FMCSA requirements and Hours of Service (HOS) regulations.
  • Issue regular reports at intervals determined by management.
  • Evaluate the effectiveness of current operations to ensure cost management and efficiency. 
  • Account for all supplies issued to Bus Operators

Qualifications

  • High school diploma or equivalent required, bachelor’s degree preferred
  • Proficient in Microsoft Word, Excel, and Outlook; knowledgeable in dispatching and logistics software
  • Fluently read and write English
  • Excellent verbal & written communication skills
  • 1-3 years of experience in dispatch operations, preferably in the transportation industry
  • Strong leadership and management skills
  • Strong aptitude to work cross-departmentally to ensure all aspects of service are accurate, safe, and well-executed
  • Ability to work in a fast-paced and, at times, high-pressure environment
  • Strong problem-solving and analytical skills
  • Knowledge of area venues: airports, hotels, restaurants, and attractions a plus
  • Must have the ability to work flexible schedules, holidays, and irregular work schedules
  • An ideal candidate will thrive on multitasking and proactively anticipating, addressing, and resolving driver/customer needs.
  • Communicates and maintains a positive, productive attitude instilling confidence
  • Possess a Commercial Drivers License with “P” endorsement at the time of employment or must be willing to obtain CDL with “P” endorsement within 90 days of work.

Compensation and Benefits

Salary up to $70,000 a year based on experience

Health Insurance

Dental and Vision Insurance

7 Paid Holidays

Paid Time Off (PTO)

Vacation Time

401 (k) with Company match

$10,000 company-paid life insurance policy

Access to short and long term disability insurance

Bereavement compensation

Physical Requirments

  • Must be able to sit for extended periods
  • Must be able to work in a noisy and fast-paced environment
  • Must be able to lift up to 25 pounds